Risk & payments agent
Our client is an established technology provider in the online gaming industry, delivering fully customizable turnkey platforms for casino and sportsbook operators. Their end-to-end solutions cover platform technology, player management, payments, CRM, operations, customer support, and licensing. Licensed in key regulated markets and supporting a large global partner network, the company is known for its cutting-edge technology, industry expertise, and strong growth trajectory.They are looking for a motivated and dynamic Risk & Payments Agent to join their Operations team in Limassol.Job ResponsibilitiesProcess new client account openings in line with KYC and internal proceduresReview and update existing client accounts, ensuring documentation and information remain accurate and validMonitor customer accounts and transactions to identify potential fraud or unusual activityInvestigate, document, and escalate suspicious transactions in accordance with company policiesReview and process customer deposit and withdrawal requestsCommunicate with banks and payment service providers when requiredUse internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levelsRespond to and resolve customer queries in a professional and timely mannerWork closely with other departments to ensure smooth client experience and operational efficiencyEnsure ongoing compliance with company policies and regulatory requirementsMaintain a high level of professionalism and confidentiality at all timesRequirementsWillingness to work rotational 24/7 shifts:08:00 – 16:0016:00 – 00:0000:00 – 08:00No prior experience required (experience in payments, risk, or operations is a plus)Excellent command of the English language (written and spoken)Strong attention to detail and accuracyComfortable using computers; basic to intermediate Excel skillsStrong sense of responsibility and willingness to learnEuropean citizenship is required Remuneration & BenefitsStructured Learning & Development ProgramPaid Training21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchUnlimited snacks and beveragesTeam-building activities and social eventsMonetary vouchers for birthdays and special occasionsEmployee discounts across health & wellness, fitness, beauty, and food & beverage servicesReferral bonus scheme
Golden Careers Recruitment,
10.02.2026 15:18,
Επαρχία Λεμεσού, Γερμασόγεια
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