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Client support representative - german speaking

Ανανέωση TOP καταχώρηση

Επαρχία Λεμεσού, Λεμεσός - Αγία Ζώνη

Καταχωρήθηκε: 10.02.2026 15:15 Kωδ. αγγελίας: 6250420

Τύπος εργασίας: Πλήρης απασχόληση
Εμπειρία: Οποιαδήποτε
On-site/Remote: On-site

Τοποθεσία: Επαρχία Λεμεσού — Λεμεσός - Αγία Ζώνη

Our client is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC) and South Africa (FSCA). They were founded in Melbourne, Australia and have offices worldwide.

Their Cyprus office, is growing, presenting a unique opportunity to join the founding team and work as a Client Support Representative. Internal growth is encouraged, providing their employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with the company.

This position offers career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support their clients.

As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

Job Responsibilities

Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.

Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.

Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.

Collaborate proactively with various departments to ensure comprehensive resolution of client matters.

Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.

Support content quality through proofreading and translation services as needed

Requirements

Fluent in German language

Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.

Professional-level English proficiency required.

• Enthusiasm about customer service and problem-solving.

Excellent verbal and written communication abilities.

Demonstrated commitment to ethical conduct and professional integrity.

Willingness to commit to long-term career growth and professional development.

Collaborative team player with adaptable interpersonal approach.

Strong analytical thinking and problem-solving abilities.

Advanced competency in MS Office applications.

Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory

Working Hours:

Ability to rotate morning and afternoon shifts on a weekly basis.

Flexibility to work weekends and Cyprus Public holidays on a rotation basis.

What You Can Look Forward To:

Be part of a dynamic and multi-cultural team

Career growth opportunities with global offices

Competitive salary

Performance-based bonus

Private medical insurance

Education subsidy & full-paid Study Leave

Fitness membership allowance

21 days of annual leave increasing every year

Birthday Leave

Sick Leaves

Work from Home Policy

Bi-Weekly Lunch

Προβολές: 47

Σχετικές αγγελίες

Customer support agent - french native

Our client, a leading global financial services provider, is looking for a proactive and skilled Customer Support Agent to join their team. This full-time, office-based role involves supporting and maintaining relationships with French-speaking clients, delivering exceptional service, and ensuring a seamless customer experience.Job Responsibilities Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues. Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsNative speaker with excellent communication skills, both written and verbal.Customer-oriented mindset and strong problem-solving skills.Passionate about IT and possesses strong computer skills.Experience in a customer service or customer relations role is a plus.Experience in the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently.What we offer:Competitive salary and benefits package. Opportunities for professional growth and development within a dynamic, global company. A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.

Golden Careers Recruitment, 09.02.2026 17:07, Επαρχία Λεμεσού, Γερμασόγεια

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