Wellness & spa receptionist

Job Title: Wellness & SPA Receptionist

Department: Wellness / Health & Fitness / Spa

Reports To: Wellness & Recreation Manager

Location: Ararat Grand Residences

Job Type: Full-time

Job Summary:

The Wellness & SPA Receptionist is the first point of contact for Wellness & SPA guests and plays a vital role in creating a welcoming, relaxing, and professional environment. This position is responsible for greeting clients, guiding guests in appointment’s choice, handling transactions, and supporting Wellness & SPA operations to ensure the highest level of guest satisfaction.

Key Responsibilities:

Warmly greet all guests upon arrival and departure in a professional and courteous manner.

Answer phone calls, emails, and in-person inquiries regarding Wellness & SPA services, pricing, and availability.

Guide guests towards the best choice according to expressed need/goal.

Schedule, modify, and confirm appointments using spa booking software.

Process payments, issue receipts, and maintain accurate records of all transactions.

Coordinate with Wellness & SPA team members to ensure smooth service delivery.

Handle guest concerns or complaints promptly and escalate issues to the Wellness Manager when necessary.

Promote retail products

Create a monthly Professional and Retail products inventory report.

Prepare a weekly and monthly KPI / Executive wellness reports and statistics.

Uphold the Wellness & SPA hygiene, safety, and confidentiality standards at all times.

Qualifications:

High school diploma or equivalent required.

Previous experience in a receptionist, front desk, or customer service role (spa, salon, or hospitality preferred).

Proficiency in appointment scheduling software is a plus.

Excellent communication, interpersonal, and multitasking skills.

Strong attention to detail and a professional appearance.

Ability to remain calm and friendly under pressure.

Flexible availability, including weekends and holidays.

Preferred Qualifications:

Experience working in a luxury or wellness-focused environment.

Fluent in English and multilingual abilities are a plus.

Work Environment:

Fast-paced, customer-facing environment.

May involve standing for extended periods.

Uniform or dress code compliance required.

Benefits:

·        An attractive remuneration package based on qualifications and experience

·        13th salary

·        Career Progression Opportunities

·        Comprehensive staff training and induction programs

·        High profile hospitality company equal to 5* Luxury Hotels

·        Group-wide professional development opportunities

·        Free daily meals

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.

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