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Risk & payments agent

Update TopAd

Limassol, Germasogeia

Posted: 10.02.2026 15:18 Ad ID: 6250439

Job type: Full-time
Experience: Any
On-site/Remote: On-site

Location: Limassol — Germasogeia

Our client is an established technology provider in the online gaming industry, delivering fully customizable turnkey platforms for casino and sportsbook operators. Their end-to-end solutions cover platform technology, player management, payments, CRM, operations, customer support, and licensing. Licensed in key regulated markets and supporting a large global partner network, the company is known for its cutting-edge technology, industry expertise, and strong growth trajectory.

They are looking for a motivated and dynamic Risk & Payments Agent to join their Operations team in Limassol.

Job Responsibilities

Process new client account openings in line with KYC and internal procedures

Review and update existing client accounts, ensuring documentation and information remain accurate and valid

Monitor customer accounts and transactions to identify potential fraud or unusual activity

Investigate, document, and escalate suspicious transactions in accordance with company policies

Review and process customer deposit and withdrawal requests

Communicate with banks and payment service providers when required

Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels

Respond to and resolve customer queries in a professional and timely manner

Work closely with other departments to ensure smooth client experience and operational efficiency

Ensure ongoing compliance with company policies and regulatory requirements

Maintain a high level of professionalism and confidentiality at all times

Requirements

Willingness to work rotational 24/7 shifts:

08:00 – 16:00

16:00 – 00:00

00:00 – 08:00

No prior experience required (experience in payments, risk, or operations is a plus)

Excellent command of the English language (written and spoken)

Strong attention to detail and accuracy

Comfortable using computers; basic to intermediate Excel skills

Strong sense of responsibility and willingness to learn

European citizenship is required

Remuneration & Benefits

Structured Learning & Development Program

Paid Training

21 days Paid Annual Leave

3 days Sick Leave

Medical Health Insurance

Complimentary lunch

Unlimited snacks and beverages

Team-building activities and social events

Monetary vouchers for birthdays and special occasions

Employee discounts across health & wellness, fitness, beauty, and food & beverage services

Referral bonus scheme

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